In exceptional cases where there is a genuine issue the Seller can cancel the order by contacting YarnBiz admin at info@yarnbiz.com.
If the Seller cancels the order without a genuine explanation, he is given a downgrade in ratings. 3 such cancels (in a calendar year) and the Seller is blacklisted and disallowed from selling on the platform.
No cancellation is allowed post-dispatch of order.
In Case of Advance Orders
If order is cancelled before making advance payment: ₹ 500 Penalty will apply to the Seller.
If Seller cancels after the Buyer has paid advance - then the Seller is penalized an equal amount as the advance received and the same is paid to the Buyer as compensation along with full refund of advance.
Buyer
Cancellation
If Buyer does not complete the payment within 2 Hours, the order is auto cancelled.
In normal terms a Buyer cannot cancel the order after making the payment.
However, in exceptional cases where there is a genuine issue Buyer can cancel the order by contacting YarnBiz admit at info@yarnbiz.com.
If the Buyer cancels the order without a genuine explanation Buyer rating is downgraded.
No cancellation is allowed post-dispatch of order.
In genuine cases, YarnBiz will initiate refund to the Buyer within 2 weeks of cancellation. All charges and penalties as applicable will be deducted from the amount refundable.
Return will be there only in major situations where there is non-conformance of quality levels given on test report. Returns will be initiated only through email to customer care as it’s critical.
In Case of Advance Orders
If order is cancelled before making advance payment: INR.500 Penalty will apply to the Buyer.
If Buyer cancels after he has paid advance, he will not be eligible for any refund.
